Support & contact
Find answers to common questions here. Nothing found? Write to us – we are happy to help.
How do I play Primoria?
Swipe in any direction – every element slides. When two matching elements meet, they fuse. When the board is full and no fusion is possible, your run ends – unless you rescue it with a Shuffle or a fitting power.
What are powers?
Every few moves you choose one of three powers (common, rare, epic, legendary). Keep up to three and use them any time – e.g. destroy an element, swap two or raise an element to the next tier.
How do Hints and Shuffles work?
A Hint highlights the most valuable fusion on the board – often towards your next milestone. A Shuffle rearranges every element and can rescue blocked worlds. You earn both in the game; extra packs are optional in the shop.
A purchase is missing.
Restart the app – missing credits are restored automatically on launch. Still missing? Send us your receipt (e-mail from Apple). Refunds are handled by Apple: reportaproblem.apple.com.
Is my progress backed up?
Your progress is stored only on your device. Deleting the app deletes it. Cloud saves are planned for the future.
How do I change language, sound or animations?
In the app under Settings: language (English/German/system), sound effects, music, haptics, reduced motion and discovery animations.
Is there an Android version?
An Android version is planned. Write to us if you want to be notified at launch.
Write to us.
Questions, feedback, press or just love for Primoria? We read every message and usually reply within 48 hours.
- E-mailsupport@motionque.de
- StudioMotionQue GbR · Zweibrücken, Germany